We combine the power of data, search and browsers to redesign the internet for the user.

User Support Agent (m/f)

Full time / Munich Office

Cliqz is a Munich based start-up with creative minds from more than 30 countries. We develop innovative apps, which combine browser, privacy and search technologies. Our principle investors are Hubert Burda Media, one of the biggest players in European media, and Mozilla, developer of the Firefox browser. Our apps under the brand names Cliqz and Ghostery are used by millions of users daily.

We are looking for motivated talents who enjoy direct on- and offline communication with our users. Who are happy to answer our user’s questions and assist them to get the most out of their Cliqz products.

Your Responsibilities

  • You are the face of Cliqz. Handle support- and service requests of our users independently and turn them into a fan through your friendly and supportive manner
  • You help creating the product roadmap. Work closely with our Product Managers to integrate the user feedback, which you collect from your daily communication as well as the workshops organized by you, into the development process of our apps at an early stage
  • You are the ambassador of our users. Work closely with our Developers to guarantee that the compiled solutions meet the requirements of our users

Your Profile

  • Ideally you have relevant experience in either Help Desk or 1st Level Support
  • You possess a thoroughly developed customer and service orientation
  • You have good communicative abilities
  • Your German language skills are at the level of a native speaker and you are confident in your use of English, both spoken and written; additional languages (Italian, French) are a plus

At Cliqz you are able to contribute to the development of the product and the culture right from the beginning. You will be encouraged to leave your comfort zone and to make mistakes.

According to our principle “arrive and relax“ we help you wherever possible: starting with financial support for your relocation up to any administrative request.

You will have the chance to learn and teach within workshops and talks which are held on a regular basis. To not miss out the fun we also take care of your physical and spiritual well-being. Get to know Cliqz and take a look behind the scenes at cliqz.com/about/team.

Become part of the team and apply with us now. Send us your application along with your earliest start date and salary expectations.

Cliqz GmbHMunich, GermanyArabellastrasse 2381925 München
Write to us

Tel.: +49 89 9250 1055E-mail: jobs@cliqz.com